Casino&Friends Privacy Policy

At Casino&Friends, we are committed to protecting your privacy and handling your personal data responsibly. This Casino&Friends Privacy Policy explains how we collect, use, store and protect the information you share with us when you visit our website, register an account, use the Casino&Friends casino login, download our Casino&Friends app, or otherwise interact with our services. By using Casino&Friends, you consent to the practices described in this policy.

Who We Are

Casino&Friends is owned and operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, with its registered office at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex 1120, Malta. Deposit and withdrawal processing services are supplied by Skill On Net Limited (Registered No. 14264775), Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. We are licensed and regulated by the Gambling Commission of Great Britain under account number 39326. Our services are directed exclusively at players located in Great Britain, and only players from Great Britain are permitted to play on this casino.

Information We Collect

We collect personal information at various stages of your relationship with us, including when you complete Casino&Friends register forms, make deposits, request withdrawals, or contact our support team. We gather the following categories of data:

• We collect your identity details, including full name, date of birth, address and contact information provided during Casino&Friends casino register.
• We collect verification documents required to confirm your identity, age and address, particularly for larger Casino&Friends withdrawal requests or wins of GBP 5,000 or more.
• We collect financial data relating to your Casino&Friends deposit and Casino&Friends withdrawal transactions, including payment method details used through PayPal, Paysafe, Visa, Mastercard or Apple Pay.
• We collect your gameplay activity, including the slots, live casino games and table games you access, your wagering patterns, and your participation in our Casino&Friends bonus and loyalty programmes.
• We collect technical information such as your IP address, device type, browser and login timestamps whenever you use the Casino&Friends casino login or access our Casino&Friends casino app.
• We collect communication records when you contact our customer support team via LiveChat, email or phone.

How We Use Your Information

Our purpose in collecting your data is to provide, secure and improve our services. We at Casino&Friends use your personal information to:

• We verify your identity, age and location to ensure compliance with UK gambling regulations and restrict access to players from Great Britain only.
• We process your deposits and withdrawals securely, including managing wire transfer transactions and applying any applicable surcharges.
• We administer our Casino&Friends bonus offers, including the welcome bonus, Daily Picks, tournaments and VIP Lounge rewards, and monitor accounts for irregular play or fair play breaches.
• We communicate with you regarding your account, transactions, promotions and any changes to our terms or this privacy policy.
• We detect and prevent fraud, money laundering and unauthorised account access.
• We analyse gameplay and site usage data to improve our platform, our Casino&Friends slots selection, and the overall player experience across desktop, mobile, iOS and Android versions.

Legal Basis for Processing

We rely on several legal grounds to process your data, including performance of our contract with you, compliance with our licensing obligations under the Gambling Commission of Great Britain, our legitimate business interests, and your consent where applicable, such as for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how you use Casino&Friends. Cookies also help us tailor promotional content, such as Casino&Friends free spins offers or a Casino&Friends promo code notification, to your account activity. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors handling your Casino&Friends deposit and withdrawal transactions, including PayPal, Paysafe, Visa, Mastercard and Apple Pay.
• Regulatory bodies, including the Gambling Commission of Great Britain, where required by law.
• Identity verification and anti-fraud service providers.
• Game and live casino content providers, such as Evolution and Extreme Live Gaming, to the extent necessary to deliver Casino&Friends live casino services.
• Professional advisors, auditors and law enforcement authorities where legally required.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory, tax and anti-money laundering obligations. Where an account becomes dormant or is closed, we retain records in accordance with our licensing requirements before secure deletion.

Your Data Protection Rights

We recognise your rights over your personal information. You may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain processing activities, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, you may contact our data protection team at dpo@casinoandfriends.co.uk. For general enquiries, including questions about your Casino&Friends casino login or account, you can reach our support team at support@casinoandfriends.com.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive information, secure servers, and restricted internal access controls across our Casino&Friends platform, whether accessed via desktop, our Casino&Friends app, or mobile browser.

International Data Transfers

As our operations involve entities based in Malta and the United Kingdom, your data may be transferred and processed outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place consistent with applicable data protection law.

Marketing Communications

With your consent, we may send you promotional messages regarding our Casino&Friends bonus offers, Casino&Friends no deposit bonus promotions, or new Casino&Friends slots releases. You can withdraw your consent and unsubscribe from marketing communications at any time through your account settings or by contacting our support team.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms and applicable regulations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at support@casinoandfriends.com, or reach our dedicated data protection officer at dpo@casinoandfriends.co.uk. Our LiveChat team is also available daily between 06:00 and 00:00 GMT to assist with privacy-related enquiries.