Responsible Gaming at Casino&Friends

We are licensed by the Gambling Commission of Great Britain (account number 39326) and we take our responsibility towards players extremely seriously. At Casino&Friends Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. This page explains the tools, safeguards and support resources we make available to every player who holds a Casino&Friends account.

Our Commitment to Responsible Gaming

We design every part of our platform, from the Casino&Friends Casino login process to our slots and live casino games, with player wellbeing in mind. We monitor account activity for signs of harmful play, and our support team is trained to identify and respond to at-risk behaviour. If we notice patterns that concern us, we may reach out to you directly, restrict certain features, or suggest tools that can help you stay in control.

Setting Deposit, Loss and Time Limits

We give you the ability to set personal limits directly from your account dashboard, whether you access us through the desktop site, the Casino&Friends app, or our iOS and Android applications. These controls include:

Deposit limits on a daily, weekly or monthly basis
Loss limits to cap how much you can lose within a set period
Wagering limits across slots, live casino and table games
Session time reminders that alert you after a chosen period of play
Reality checks that show your time and spend at regular intervals

Once you request a limit, we apply it immediately. If you ask us to increase a limit, we require a cooling-off period before the change takes effect, giving you time to reconsider. Reducing a limit, however, is applied without delay.

Self-Exclusion and Time-Out Tools

We offer a self-exclusion facility that allows you to close your account for a period of your choosing, from twenty-four hours up to a permanent exclusion. During self-exclusion, we will not send you marketing communications, and you will not be able to complete a Casino&Friends casino login or open a new account with us. If you require a short break rather than a full exclusion, we also provide time-out periods of one day, one week or one month, during which your account is temporarily suspended.

We participate in GAMSTOP, the UK's national self-exclusion scheme. If you register with GAMSTOP, we will act on this instruction and prevent access to our services and those of other participating UK-licensed operators for the duration you select.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gambling habits. Some signs that gambling may no longer be under control include:

Spending more time or money than you originally intended
Chasing losses with further deposits or bets
Borrowing money or neglecting bills to fund your play
Gambling to escape stress, anxiety or other personal problems
Feeling irritable or anxious when unable to gamble
Hiding your gambling activity from family or friends

If any of these apply to you, we strongly recommend using our limit-setting tools or contacting our support team for guidance.

Age Verification and Player Protection

We only accept players who are eighteen years of age or older, and we verify age and identity as part of our registration and ongoing due diligence process. You must complete this verification before we can process your first deposit or withdrawal. We also use industry-standard software to restrict access from underage individuals and we support parental control tools such as those provided by NetNanny and CyberSitter, which we recommend installing on any shared or family device.

Tools Available in Your Account

Once you register and log in, you will find our responsible gambling settings clearly displayed within your account area, whether you access us via our website or the Casino&Friends casino app. From here, you can:

Review your deposit and withdrawal history
Adjust your deposit, loss or wagering limits
Activate a time-out or request self-exclusion
Request account closure or a permanent ban
Contact our support team for further assistance

We keep these tools accessible at every stage, from your very first Casino&Friends casino login through to any future deposit or withdrawal you make with us.

Bonuses and Responsible Play

We want you to enjoy our promotions, including our welcome offer, free spins and any Casino&Friends promo code or bonus code we may issue, in a balanced and controlled way. We remind all players that bonus funds, no deposit bonus offers and free spin winnings carry wagering requirements, and we encourage you to read the terms carefully before opting in. For full details on how our offers work, please see our Casino&Friends Casino bonus page. If you feel that promotional offers are encouraging you to deposit or play beyond your means, please contact us so that we can exclude your account from future marketing and bonus communications.

Support Organisations We Recommend

We work alongside independent organisations that specialise in supporting people affected by gambling-related harm. If you need confidential advice, we encourage you to contact:

GamCare - National Gambling Helpline: 0808 8020 133
GambleAware - independent information and support
Gamblers Anonymous - peer support meetings across the UK
BeGambleAware.org - self-assessment tools and treatment referrals
GAMSTOP - national self-exclusion register

These organisations are independent of Casino&Friends and offer free, confidential guidance regardless of where you have gambled.

Getting Help From Our Team

We are always available through live chat, email or phone if you have questions about any of our responsible gambling tools, or if you simply want to talk through your options. You can reach us at support@casinoandfriends.com, or contact our data protection team at dpo@casinoandfriends.co.uk for privacy-related enquiries. Our commitment does not end with providing slots, live casino games and promotions - we remain equally committed to making sure every deposit, every withdrawal and every session you play with us stays within a framework that protects your wellbeing.

Content updated: September 22, 2026